UK Field Service Management

Run every job, certificate and engineer from one place.

Opsriva is the field service platform built around the standards UK trades actually work to. Schedule, dispatch, certify and invoice from one system, with no spreadsheets in between.

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Built for Gas Safe EICR F-Gas RAMS MTD VAT
UK trades Gas Safe Register EICR and EIC F-Gas and REFCOM RAMS MTD VAT Offline-first

Built around the standards you already work to

Gas Safe Register
NICEIC
REFCOM
Integrations
Xero
Sage
QuickBooks

The UK gap

Most platforms weren't built for this.

US tools do not understand UK compliance. UK incumbents are clunky and expensive. And work requests arrive from everywhere at once.

US tools, built for US rules

Jobber and ServiceTitan were not designed for Gas Safe, EICR or F-Gas. You end up patching the gap with spreadsheets and separate tools, which creates risk and wastes time.

UK incumbents haven't kept up

BigChange and Commusoft cover some compliance, but their interfaces are clunky, seats are expensive and their mobile apps are not reliable without signal. You're still chasing paper.

Work requests arrive everywhere

Email, client portals, Asana, BigChange. Every morning starts with triage across four tabs, copy-pasting jobs, and hoping nothing falls through the cracks.

Core capabilities

Everything in one system.

Four integrated modules covering the full job lifecycle, built around the way UK field service teams actually operate.

Scheduling and dispatch

Drag, drop, done.

A real-time dispatch board with route optimisation and live fleet GPS. Plan the whole day at a glance and reroute an engineer in seconds when something changes.

  • Drag-and-drop job board across engineer columns
  • Route optimisation with live traffic data
  • Live fleet GPS per engineer, updated every 30 seconds
  • Skills and certification matching at assignment
See the dispatch board

Offline-first mobile app

Works where your engineers work.

The engineer app works with no signal and syncs automatically on reconnect. No lost worksheets. No gaps in the job record.

  • Digital worksheets and photo capture on site
  • Customer signature capture, legally compliant
  • Take card payments in the field, no office step
  • Syncs automatically the moment connectivity returns
See the mobile app

Compliance and certificates

Every cert, built in.

Gas Safe CP12 and CP6, EICR, EIC, RAMS, F-Gas register. Part of the job flow, with expiry reminders and Gas Safe Register verification.

  • Gas Safe CP12 and CP6 with Register verification
  • Electrical EICR and EIC with automatic expiry alerts
  • F-Gas refrigerant log aligned to REFCOM standards
  • WRAS, Legionella, G3, COSHH, PAT and CIS records
See all standards

One inbox

One place for every work request.

Email from Microsoft 365, tasks from Asana, jobs from BigChange and Access Maintain all land in a single triage inbox. Auto-sorted, de-duplicated, one click to a job.

  • Connects to Microsoft 365, Asana, BigChange, Access Maintain
  • Auto-classifies and de-duplicates incoming requests
  • One click to convert any request into a job
  • Nothing falls through and nothing gets missed
See one inbox

Compliance coverage

Every certificate. Every standard.

The full stack of UK field service compliance, built into the job flow rather than bolted on as an afterthought.

Gas
Gas Safety Record
CP12 / CP6
Register verification
Electrical
Periodic Inspection
EICR / EIC
Expiry reminders
Refrigeration
F-Gas Register
REFCOM-aligned
Refrigerant log
Risk
RAMS Documents
Risk and method stmts
Built into job flow
Water
Water Regulations
WRAS / Legionella / G3
Periodic records
Fire and security
Fire Systems
FIA / NSI / SSAIB
Standards-aligned
Safety records
COSHH and PAT
Chemical and appliance
Digital records
Tax
MTD VAT Billing
Making Tax Digital
GBP-native invoicing
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How it works

From request to invoice in three steps.

1

Capture the request

Work comes in from email, Asana or a client portal. It lands in one inbox, auto-classified and ready to act on, with no copy-pasting and no missed items.

2

Schedule and dispatch

Drag the job to an engineer on the dispatch board. The route is optimised, the engineer is notified on their app and GPS tracking begins immediately.

3

Complete and invoice on site

The engineer completes the worksheet, captures the signature and photos, then invoices and takes payment on site. Certificate issued in minutes, not days.

Why Opsriva

Built for UK trades. Not adapted for them.

Feature
OpsrivaUK-native
Jobber / ServiceTitanUS-built
BigChange / CommusoftUK incumbent
UK compliance built in
Full stack
US standards only
Partial
Offline-first mobile app
Full offline sync
Limited
Unreliable
GBP billing and MTD VAT
Native
USD-first
Yes
Native Xero, Sage, QuickBooks
All three
QuickBooks only
Xero, limited
One inbox, multi-source triage
Built in
Not available
Not available
24/7 UK-based support
Pro and above
US hours
Business hours
Cheaper field-engineer seats
Field rate available
Full price per seat
Full price per seat

Pricing

Straightforward GBP pricing, billed annually.

All plans include a 14-day free trial. No credit card required to start.

Core
£35/user/mo

The essentials for any field service business starting out with Opsriva.

  • CRM and customer records
  • Job management and scheduling
  • Quotes and invoicing
  • Customer self-serve portal
  • Offline mobile app
  • Online payments
  • MTD VAT
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Most popular
Pro
£69/user/mo

The full platform for teams who need dispatch, GPS and core UK compliance.

  • Everything in Core
  • Dispatch board and route optimisation
  • Live fleet GPS
  • Gas Safe CP12 and EICR
  • RAMS
  • Xero, Sage and QuickBooks
  • Two-way SMS
  • Job costing and SLA tracking
  • 24/7 UK-based support
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Compliance+
£109/user/mo

For teams with deep compliance needs across refrigeration, water, fire and security.

  • Everything in Pro
  • F-Gas register, REFCOM logging
  • FIA, NSI and SSAIB fire standards
  • Gas Safe Register verification
  • WRAS, Legionella and G3
  • COSHH and PAT records
  • CIS and parts procurement
  • Advanced reporting
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Enterprise
Custom

For large contractors and multi-site estates with open API, SSO and dedicated support.

  • Everything in Compliance+
  • Open API access
  • Single sign-on (SSO)
  • Carbon and emissions reporting
  • Dedicated customer success manager
  • Custom SLAs and contract terms
Talk to us

Office seats at full price, field-engineer seats cheaper. You only pay the office rate for the people who need it.

Placeholder — replace before launch

Before Opsriva, our engineers were carrying paper CP12s and our office was chasing spreadsheets to match them up. Now the certificate goes straight from the engineer's tablet into the job record and out to the client automatically. We haven't had a missing cert in six months.

SM
Sarah Millward
Operations Manager, UK facilities maintenance contractor

Frequently asked

Questions before you start.

Yes. The engineer app is built offline-first. Jobs, worksheets and certificates are all synced to the device before the engineer leaves. Any changes made without a signal sync automatically the moment connectivity returns. No lost data, no gaps in the record.
All data is held on UK-based servers in London. All data in transit and at rest is encrypted. We do not transfer customer data outside the UK.
Yes. Our onboarding team handles the migration as part of every paid plan. We import your job history, customer records, engineer profiles and certificate archives. Most teams are fully live within two weeks.
No. All plans are billed monthly or annually. Annual billing gives a meaningful discount. There are no minimum seat commitments and no exit fees. Cancel any time from your account settings.
Pro and above plans include 24/7 UK-based support by phone and live chat. Core plans include business-hours email and chat support. Every account gets a dedicated onboarding specialist for the first 60 days, at no extra cost.

Ready to run a tighter operation?

Start your free trial today or book a call with the team. No credit card required.

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